Mine came with an open box but I found all the parts in the box so I didn't include the box in the review. (Maybe this isn't a manufacturer issue.) For the price this is a good set considering the unit has doc pads/sand + 10 refills on both sides. Graininess seems good - so good that only 2-3 times a month is recommended to avoid injury. I'm wondering how to attach replacement pads. They're sticky, but the ones already on seem permanent. You just keep adding without removing the previous one - will the glue stick to the sand? (No instructions provided. You may get stuck.) The stainless steel handle has an index finger indentation for a better grip. The handle isn't polished to a smooth feel, so it has a slightly spooky "finger on chalkboard" feel. I always prefer to hang a rope to avoid scratching the shower/shelves, but if I can only use it a couple of times a month I'll keep it in my bag.
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