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Belarus, Minsk
1 Level
763 Review
55 Karma

Review on mirainbarrel by Andre Arias

Revainrating 3 out of 5

Mirainbarrel's Subpar Customer Service Detracts from the Pleasure of Doing Business With Them

For the sake of objectivity, as a reviewer I feel obligated to share both the positive and negative aspects of my experience with Mirainbarrel's online store. While it's commendable that they're dedicated to green gardening, their customer service leaves much to be desired. I had trouble getting in touch with a representative who knew the answer to my query about one of their goods. When I did reach a human being, they were unhelpful and condescending. In addition, I didn't enjoy using their website because of how it was designed. The site was confusing to browse, and even when I located what I needed, the product descriptions were often inadequate and imprecise. I was unable to make a well-informed purchase choice due to this. While I applaud Mirainbarrel's commitment to environmental responsibility, I was disappointed by the quality of their website and customer service. Their products could be fantastic if they were just a little bit easier to use and comprehend, therefore I really hope they work on these areas in the future.

Pros
  • Customer assistance that is both knowledgeable and pleasant.
Cons
  • Some clients may experience slow shipping.