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Germany, Berlin
1 Level
678 Review
71 Karma

Review on VELAZZIO by Matthew Hall

Revainrating 3 out of 5

Disappointed by the poor customer service provided by VELAZZIO

I was eager to test out VELAZZIO's products on my most recent hiking trip because I am a fervent outdoor fan. However, I had a really disappointing experience with their online store. Despite their assertion that they offer high-quality goods and services, I thought their customer service was subpar. First of all, I had a hard time navigating their website and finding the particular product I was looking for. I tried contacting their customer service department for help, but I encountered lengthy wait periods and poor responses. Additionally, when my order did arrive, I found that one of the things was broken. I contacted their customer support department once more, but this time I got absolutely no response. It was a difficult and expensive experience to have to buy a replacement item from a separate vendor. In conclusion, VELAZZIO may offer high-quality products, but their subpar customer service and slow response time distinguish them negatively from their rivals. I wouldn't advise purchasing your outdoor gear from their internet store.

Pros
  • Extensive selection of sporting goods
Cons
  • erratic product quality