I like how easy it is to use, and how flexible it is for different types of data collection. There are many options available, which makes it very versatile. Some functions can be difficult to figure out or hard to implement if you're not familiar with them. If you're looking for a form builder tool, this is definitely worth checking out! We solve our customer service issues by collecting information from customers via surveys, emails, and chat. This software helps us collect all of these forms of data at once.