This is an excellent tool to keep track of your projects/tasks in one place! It has helped us reduce time spent searching through email or other means when trying locate something we are looking at from months ago (or even years). I wish there was more customization options available as well - it can be difficult sometimes if you don't know what exactly needs doing with regards to customizing this software so that everything fits perfectly how YOU want things set up!! If anyone reading does not have any experience using Sheldons before then they may need some training first but after working out all their issues by themselves once trained will make them happy customers forever :) The main benefit here being able save hours per day wasted just having emails open etc instead spend those times actually getting work done rather than constantly checking task lists /email inboxes which takes away valuable productive moments.