The first thing that struck me was that one of the plastic parts I received was wrong. I emailed them explaining the problem, including a photo clearly showing the problem. After several emails asking to prove I really bought the screen, they finally sent me a part (50 cents). After installing the screen, I found it very shaky. I put this down to two screws that were too long and "hit the bottom" before I attached the screen tight enough for it to be stable. After fixing these issues (with very little help from National Cycle) I really like the screen.
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