I like this program because it can be used with other applications (like Skype), which makes communication possible without having to open multiple windows or tabs at once! It's not very intuitive; you have to learn how everything works in order for your computer/browser screen to show up as an image instead of text when using Remote Desktop Viewer - but after learning what each button does my life has been easier since then! There are so many features included here, there really isn't anything negative about them all except maybe their price tag! Some people may think they don’t need such advanced tools given certain problems aren’t too serious- however if any problem occurs later down the road than just knowing these things will make fixing issues much more easy & quick!! Having admin access over someone else's laptop while away from home / work could've easily saved me hours upon days trying find solutions through google searches alone!