Review on Proster 3x1 HDMI Switch with Audio Extractor: 4K HDMI Switcher, PIP IR Remote, and Audio Converter with 3.5mm to 2 RCA Cable by Dipp Samrock

UPDATED to 5 stars (from 1 star): Shortly after my first 1 star rating (see below), the company got in touch and promptly sent a replacement unit. It's been a few weeks now and I'm happy to report that the new device is working perfectly. There are no problems with the sound, the optical port cover has not fallen off. Special thanks to the support team for solving the problem promptly. This is how you turn a dissatisfied customer into a loyal fan. Hooray! **************** Original Review **************** I originally wrote this review as a 5 star review but unfortunately the Quality The product did not correspond to reality. to the first positive impression. Shortly after using this device, the TV does not recognize the video signal - you just get a black screen and only sound (this has happened with all TVs in the house). A few days later the TV had no sound - I had to unplug and plug the optical cable back in to get the sound back. The second time this happened, the optical port door came loose and I can't reconnect the optical cable - see attached image. If this unit were elevated it would be the perfect solution for my Tivo, Apple TV and Revain Fire TV to plug into a single HDMI port to give you that clean look.