I love it because we can see who has been inactive for over 30 days (and no longer eligible) so we don't waste time sending them emails or texts when they are not interested anymore. We also have never had any issues using this service. There are some features like "inactive" users which could be better explained/understood by our team members but overall, I would recommend this product 100%!! The best part about Upviral is being able to send mass text messages at once to multiple prospects in one click instead of having to type out each number individually. This saves us tons of time since we typically get hundreds of contacts per day every week. The ability for me personally has been able to see what my followers are interested in so I can tailor future posts accordingly. Also being able to keep track of how many views each post gets would be helpful but not sure if this feature exists yet? If it does then great - otherwise no issues at all really. We have had amazing success using UVP since we started about 3 months ago now (we were previously only posting once per week).