Review on IDealBed IQ5 Luxury Hybrid Mattress And Adjustable Bed Sleep System, Pressure Relief Sleep, Zero Gravity, Anti-Snore, Custom Comfort Positions (Split King, Luxury Plush (Medium Soft) + 4I Custom) by Nathan Issa

I am beyond disappointed and fed up with this company.I ordered the iDealBed iQ5 Luxury Hybrid Mattress and Adjustable Bed Sleep System, and it's been a headache ever since. money wasted!The would-be adjustable frame never fully worked, starting right out of the box! All it did and does is provide a massage feature but zero adjusting functionality (which was the entire purpose of buying the adjustable frame). It gets better, so after numerous days of taking off work, I set up appointments with iDeal beds. Whichever company they outsource near me for the frame to be "fixed," well over a year later and many failed attempts of the same issues (my listening to the repair guys go through the same motions with tech support literally every time), nothing worked to fix the adjustable frame. So iDeal bed sent out a replacement motor; they say it was the issue, yet only the massage feature works!After going around and around with them, I asked why can't a new working frame be sent to me and the none working one taking back?! No brainer, right? Wrong!They (multiple call reps) said they would not do that because it's a simple solution and the frame only has X amount of parts that could be the issue (It's not covered under any version of the two warranties I have on the mattress and frame I call myself protecting my purchase).So, in summary, I wasted over half of $1,906.94. Never again-- Also the mattress itself may be a medium soft and not firm.because it has been giving me back problems for the past 6 months now.