I like how easy it was to use and setup with our network infrastructure. It also has great reporting features that are very helpful when looking at trends over time. The only thing i dislike about this software is the lack of customization options. You can't really customize anything other than what you see as an example from their website. This isn't necessarily bad but if there were more customizable options then maybe we would have been able to find something better suited to fit our needs. We used silent break for several months before finding another solution that had all the same benefits.