I like that it has so many options for tracking different keywords/phrases in order make my campaigns more targeted! It can be confusing at first but once you get used too everything will become easier!! The customer service was also great. They helped me solve any issues i had quickly which made us feel alot better about our partnership overall. Nothing really comes across when using tagger - there isn't anything negative or good coming up from this program either; however if your looking into something new maybe give them another try? We are trying out tagging because we want to see how effective they think their product could have been during election season 2018 (and 2020). I like how easy it is to use and how it integrates with social media platforms. I also like that it is very affordable. I dislike that there's not a lot of customization options. It's a great way to get started in social media marketing. It's a good way to get your feet wet in social media marketing. I use it to monitor my social media accounts and to see what people are saying about my company.