I like that it has been able to automate many of our processes, which allows us more time for other tasks! It is easy enough so anyone can use without needing any training or experience required as well with how customizable we are given options within their software itself. The customer support could be better at times but they do have great people who work there willing help you out if needed when in need!! We were having issues keeping track of where items went after being picked up from customers by drivers/employees etc.. This helps solve this problem allowing me know exactly what happened once an item leaves my sight until its delivered back into inventory again.