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SmartConsign Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Supply Chain and Logistics, Last Mile Delivery

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Description of SmartConsign

Fast. Scalable. Multi-Carrier Management System. SmartConsign is 10X faster than any other platform. The software integrates with all major carriers & sales channels, giving you complete control of all your parcel delivery needs from a single touch-point. The application is easy to use and requires no training. Create an account and add your choice of carriers to get started.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great Products And Amazing Customer Service

I have been working with smartconsign for about 3 years now, they are very easy to work with! They listen well and always improve their system as needed by us or our customers needs change. The customer service is fantastic too!! We love them because of how much we trust in their products and services. Not so great yet but will continue using them until it gets better. Their shipping software has helped streamline many processes within my department that were previously manual labor intensive

Pros
  • Easy To Use
  • Great Customer Service
  • Extremely Helpful Team Members And Management Too.
  • Flexible For Our Needs With A Pleasant User Interface That Is FamiliarTo Us All..No Matter What Level Of Experience You Have.There Are No Hidden Features Or Complexity In This System Which Makes It Very ProductiveAnd Simple..(
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Very user friendly & helpful platform

We've been using this system for years, it's very easy to use with our shipping companies! It is also great that you can have your own carriers as well so we don't need all of them in one account - nice benefit if there are multiple locations or different offices within an organization (i guess I'm not sure about other systems). The only thing i dislike right now from smart consignment was their customer service department; they take forever when responding back compared ot competitors like…

Cons
  • I will keep silent

Revainrating 5 out of 5

Smart Consignment Business Partner Review

Our business is moving quickly, which has meant that customer support from smart consing can’t keep up with our growing needs! I had to wait over 30 minutes for an initial response when we called about billing issues (which were resolved almost immediately). The agents are very friendly but not nearly as knowledgeable in this software platform/service area than some of your competitors could be - so it's difficult sometimes figuring out what questions they know vs don't quite understand how…

Pros
  • Easy layout
  • Simple setup processEasy integration into other systemsIntegration wth GIS mapping toolsGreat Customer Service TeamFast shipping timeExcellent Tracking featuresGood pricing structureRelatively low cost per mile compared tot he competitionVery reliable solutionAbility To manage multiple vehicles easilyAble customize rulesPerform searches across entire networkSearchable Freight Bill HistoryTransit alertsHelpful Support AgentsEfficient Billing Options
Cons
  • I don't really have any dislikes about this, everything is just fine