My problems with my Dell XPS started when I was trying to buy a memory upgrade. Dell sold me extra memory and then refused to take it back when it didn't fit. (I was later informed by Dell that the XPS memory could not be upgraded.) I disputed the charge with Visa, and Visa resolved the issue in my favor. My suggestion to return the unusable memory went unanswered. Now Dell's faceless bureaucracy plagues me with calls that wake me early in the morning and emails demanding payment. Not once in my many calls and emails to Dell have I been able to reach someone who was authorized to resolve the issue. An alternative to buying from an Asian sweatshop like Dell is to buy locally. I found a company in Walnut Creek, California that makes custom computers and offers A+ support as opposed to Dell FFF support. The shocking thing is that when I compared the computer I got from this wonderful little company to what I would have paid for a comparable computer from this dysfunctional Dell giant, it wasn't more expensive. Stop feeding this sick monster.
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