Header banner
Revain logoHome Page
Arlene Martinez photo
South Korea, Seoul
1 Level
493 Review
0 Karma

Review on Premium Shower Curtain Magnets Suction Bath by Arlene Martinez

Revainrating 5 out of 5

Great unexpected customer service and product. Read on to find out why.

First of all I would like to comment on the customer service I received from this seller. After having a really BAD experience with another reputable company, I had a totally unexpected GREAT experience with this seller. I received an email over the weekend after receiving a package from customer service asking if I liked their product. They were hoping that I would write a review. I emailed back—sort of trying to be funny—explaining that while I'd love to review their product, it wouldn't hold up to my lab's 85+ jawbone. The package was left on our porch as we weren't home. For some reason, our lab thinks every package out there is a gift for them. The shower curtain had very unique geometric lace patterns after I picked it up from the yard and unrolled it to inspect the damage. Needless to say - it should have gone straight in the trash after a good laugh. To my surprise, the seller emailed me saying how sorry to hear about this situation and would I like a new replacement shower curtain? THE? Seriously my dog ruined my shower curtain and they said they would send me a new one? I said thank you And yes - I want a replacement. This time I received the package before my dog! I felt a bit guilty as I hadn't left a review yet and bought it about 9 months ago. I wanted to see how it held up before I visit again. As stated in the description - no odor like most shower curtains. To date it hasn't had any mold and that's usually the main reason I have to change my shower curtains after a few months. The only small conclusion I would draw is that the description says a lot of weight - for me it's a little lighter than I prefer. But as there is no mold and it has lasted far longer than any other shower curtain I have bought in the past - probably the only shower curtain I will buy in the future. Not to mention I want to continue supporting a seller who has restored my faith in some companies who still believe in great customer service and are willing to go the extra mile even when it's not their fault.

Pros
  • few competitors
Cons
  • unreliable