I had one like this when I lived in Asia. I got a used one from Amazon but I guess that shouldn't mean it's broken. One of the bolts holding one of the legs has a stripped nut. Why resell a broken one? It's a bit bigger compared to the old one I had, but the locks feel pretty flimsy and awkward to adjust (it doesn't feel that strong). Also, it would be a bit awkward to use a mouse on it. The last thing I had seemed to be some extra space. The drawer is fine and includes the part closest to the user to prevent a book or laptop from sliding around. I love the look of bamboo but it all looks a bit odd, especially when you receive a broken product that should have been inspected after someone sent it back. Pay your staff more to actually take care of inspecting returned items. I don't usually write bad reviews, but this is just a mistake.
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