
The seams on one of my pillows have come undone. It was easy to hand sew instead of sending it back. The pillows are VERY thick. I adjusted mine to suit my sleeping preferences and now have 3 pillows because I took so much gel/foam out of the other 2! They smell strange when opened, but that went away after being in a ventilated area. I've been using them for a few weeks and I've definitely noticed a difference! No more neck pain! And they stay very cool, which I like. They are VERY heavy.

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