I like that it's easy to use - you can train your users very quickly so they are able understand how this tool works well! It also has an excellent support team who will help guide through any issues or questions as we go along using their product which makes us feel more comfortable about our decision of purchasing them over other competitors out there!! Nothing at present but have heard nothing negative either. Would love if my account managers had access across multiple sites/companies within one organisation rather than having separate accounts per site however would be great news indeed. !