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1 Level
762 Review
53 Karma

Review on ROAM by Jacob Kuntz

Revainrating 5 out of 5

Great experience using Travel Assistant and calling loved ones overseas

I enjoyed being able use my own phone for calls, texts etc instead of having someone else's number in front me all day long! And it was so easy to make changes or call back when needed - no waiting days before you could get hold again with your travel agent who would then have another busy schedule at work!! The only thing is that sometimes there were issues where we couldn't hear each other clearly as our phones weren’t close enough together but this isn” t something i can complain about too much because they are working hard (and getting better!) every single week towards solving these problems :) If anyone has any questions please do ask them via their website/app which will give an immediate response from one person rather than taking hours if not longer trying through more people until finally reaching out to customer services themselves.

img 1 attached to ROAM review by Jacob Kuntz

They really want what best interests us travellers need- great.

Pros
  • It worked well
  • Easy way around booking appointments online & communicating directly between ourselves both within Australia AND overseas.
  • Not many additional fees compared others such like Skyscanner..which charges hefty extra transaction costs per flight search made using skymaster app !
  • Even those free wifi
Cons
  • There are nuances