My product looked new but the heat shield was broken. Two other reviewers posted similar photos of their product, which also arrived broken. I really didn't want to mess with Revain and return the entire product for such a simple, inexpensive little part. I called DeWalt at 1-800-556-6696 and followed the warranty instructions. That part is called heat. label but the part number is N020498. I was able to get a replacement part for free.