Review on Comfortable & Convenient Pet Carrier For Medium Cats And Small Dogs - Washable Bed, Multiple Doors & Shoulder Strap - Easy In & Out - Escape Proof - Light Green by Julio Fernandez

Purchased this carrier back in February 2022 -- used it 3 times -- first 2 times to take my son's 14lb cat to the vet -- the 3rd time my son traveled to Germany using the shoulder carry strap and it broke during the trip and when the carrier hit the floor poor Orion hit his face and caused him to sneeze a few times -- thank goodness he wasn't severely injured. I am very disappointed with this product.UPDATE -- the company contacted me and has provided a full refund! They assured me that they will update the quality of the bag so this does not happen again. I was very impressed with the how fast they contacted me and took care of this issue.