I am very happy with their customer service team, they are always ready to help me out whenever i need them! They have so many features that it is hard not like anything in particular about this platform as far of my experience goes (and there's plenty!).
It has been easy working through all these options because you can customize everything according what your needs may be - but if something isn't available then we will make sure its added soon enough :) The only thing which could improve would probably being able t o see more reports at once time without having multiple tabs open or closing one every few minutes :). We needed some kindof automation system where our clients donot get confused when filling up forms online due lack information provided by us- now everyone just fills form using google autocomplete function instead waiting till someone from office comes along next.