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Papua New Guinea
1 Level
760 Review
67 Karma

Review on ๐Ÿ’พ WD My Passport SSD Portable Storage - 512GB - USB 3.1 - Black/Gray - WDBKVX5120PSL-WESN by James Murphy

Revainrating 1 out of 5

Poor Software and Technical Support

a) After following the instructions to download the software, the software does not work with the WD SSD 1TB drive and does not provide any options to work. b) First-time device enrollment: After enrollment is complete, access to the account will be denied due to a password (PW) challenge never generated for this purpose. Resetting the PW means that the code must be sent to the entry's email address. After 6-10 tries, the code was never received. c) SSD Tech Support (Mark): Saturday morning, can't help fix the issue and WD can't connect to access the computer. The next technical conference call will be on Monday at 4:30 am. Mark and his staff never call at the scheduled time. Everything from technology, software, administration to technical support failed and failed miserably. Don't take WD's high CNET and PC-Mag skill ratings literally, that's my experience.

Pros
  • Price
Cons
  • No