Immediately after purchase I realized I had made a mistake. The product felt cheap, thin with thick wires didn't. I am as you could feel through the sheets. I put it on my bed anyway and hoped for a better result. My mattress is about 10 inches thick and it barely fits, I mean barely. The fact that I have an adjustable base would be an issue and it would most likely pop out when the bed is raised each morning. I went ahead. The pillow plug was huge and was in the middle of the foot end of the bed. I can't even turn around because I sleep with my hand under the pillow. I plugged it in and turned it on, the controls started immediately. flash. Read the leaflet that says unplug and try again, then call support. THERE IS NO POSSIBILITY. I will buy another soft warmth for another $30 which is very chic. My last one lasted about a year with almost nightly use. But that's a year more than I've gotten from this flimsy hard piece of shit. I figured a ray of sunshine would be a good bet. I had to pay. They were right about the bad critics. I use a heating pad for pain and comfort on cold nights to keep the sheets warm so it doesn't irritate me from day one. What a disappointment, I've been waiting for this all day (arrived at 8:30pm)? I'm looking forward to the soft, warm, soft, comfortable one that I should reorder right away. I'm going to use an old one that just stopped working for one of my dog beds it's so soft. Perhaps the cause of the malfunction lies in very thin wires in a soft heating pad. live and learn And learn from me. Don't believe it.
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