I like their ability to take what we do internally, bring it out into an external customer-facing product - which makes sense because our target market includes business owners who are interested/involved with technology companies or products (not just internal employees). Their team knows how businesses work from both sides of things so they can provide valuable insight for any client's project needs as well! They also have good relationships within other agencies & vendors if you're looking at having them help implement some services outside your budget range but still need support wtih implementation / customization decisions along those lines too.- The fact there isn't more transparency around pricing given all this additional value provided by such great service providers. It would be nice when hiring someone new via contract negotiations whether one should expect high rates initially vs final cost due mostly only partially tied directly back solely towards performance.