The best thing about Hero Technical Solutions is the ease of use. There are many features, but they are all easy to learn and use. I do not like the fact that there are many features that are not as easy to use. I would like to see a more simplified version of the program. I would recommend Hero Technical Solutions to anyone looking for a contact management solution. I am able to easily keep track of my clients and their contact information. I am also able to easily store the information in an easy to read format.