I like that this is an add-on to our current CRM system allowing us access from any device, anytime of day! The UI could be improved by having more functionality in one place (ie., it's difficult at times finding specific information).
Also would love if we had some additional reporting options available without paying per user/per month - but they do offer other levels which may fit your needs just as well or better than what you have now with limited resources? It works great so far though overall satisfied because its easy integration into Salesforce & allows quick data updates across multiple platforms including mobile devices via sales reps' laptops etc.- not really something i dislike about product itself yet since haven't used enough features outside basic account info updating capabilities however am confident will find many things useful once integrated fully w/our organization :) Benefits include ease keeping up dates between employees regarding key projects within business area where all team members can see real time progress reports.