I really appreciate the ease of use for creating forms and surveys. It can be customized to fit almost any need or requirement. The customer service is also very helpful. You cannot really get a lot of customization options with other survey tools at this price point. Sometimes it takes a while to get an answer from support if you are having issues like formatting. I would say that this software is worth trying out. It works well for me and my clients. We have used it for small one off projects as well as longer term engagements.