It's easy for users with little technical knowledge (or none at all)to use it without having any problems or issues that would require support tickets/email exchanges before they can get help online! The website is intuitive & simple yet powerful enough so anyone who uses internet services like emailing clients such as gmail etc will be able understand how things work here pretty easily even if you don't know much about computers themselves - I have no complaints regarding this product whatsoever since we are using their service almost daily now which makes me feel great knowing my business' data security lies mostly under competent hands than those lacking proper tech skills when handling confidential information.