I have to start by saying the company contacted me after my purchase and I told them about the problem and they sent a list of possible fixes. However, none of the suggestions were new to me, and I've already tried to fix the problem by unplugging and plugging the device back in, to no avail. I plugged in and paired the mouse, then within three minutes the pairing was lost and couldn't be restored. I've had two other BT devices connected to this PC for over a year and haven't had any issues so the pairing issue isn't at the computer end. I can't mess around with devices - this is used for work. So it's a strike and you're out. Incidentally, the Logitech M535 is no better, so perhaps Bluetooth mice are not yet comparable to keyboards and headphones.
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