We've been using screen lab since 2014, they have helped us make data driven decisions at our organization all around engagement metrics for teams and individuals. There is nothing I dislike about this product as it meets every need we have had so far. They also offer additional reporting that can be tailored to meet specific needs of an org/ department. It's really fantastic how easy their platform makes data collection and analysis from many different sources. The analytics feature has allowed our team to understand what drives user-engagement in various areas of website (e.g., landing pages).
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