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Decibel Review

6

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Marketing, Conversion Rate Optimization

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Description of Decibel

Every day, millions of dollars are lost due to poor experiences on websites and apps – and businesses are often in the dark about what’s causing them. Decibel’s digital experience platform is built specifically to identify these poor experiences and provide enterprise businesses like Lego, Adidas, and Sony the insights they need to optimize them. Decibel’s platform is driven by the Digital Experience Score (DXS®), a unique new metric for measuring experiences online. Powered by machine learning, DXS® measures every user session – crunching billions of data points to quantify user behavior in real time – and alerts teams to the biggest opportunities for improving experiences and revenue on their websites and apps. With Decibel, businesses are no longer in the dark. Instead they’re equipped with the intelligence they need to make every online experience flawless – improving conversion, engagement, and customer loyalty.

Reviews

Global ratings 6
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Type of review

Revainrating 5 out of 5

Easy way for tracking expense reports

I like how easy it is to use. You can access your account information and make changes from anywhere. You can also use the app on your phone. I do not like that it is not always clear what the next step is with some of the different features. Sometimes there are steps that you would think would be simple but they are not very intuitive. I have been able to use it to keep track of my business expenses. It has helped me keep track of my expenses and has helped me save money. I have also used it…

Pros
  • Very user friendly interface once learned.
Cons
  • There are troubles

Revainrating 5 out of 5

Amazing Customer Service And Tech Support

I like being able find people that can help me with my website issues as well as marketing/social media problems! The customer service is amazing!! You guys really do go above & beyond for your customers. Nothing at this time but everything has been great so far. ! Keep up all you hard work because it's paying off big-time. !! Their staff does an excellent job communicating back when things don't run smoothly or if there isn't enough knowledge available from their team members - they always…

Pros
  • Very easy to use
  • Fast turn around times in response
  • Ability search by keyword / tag
Cons
  • Minor Issues

Revainrating 5 out of 5

Easy to understand, user friendly analytics and conversion rate

The ability to see all of your data in one place is amazing. I can't imagine how much time I used to spend trying to find my analytics or conversion reports. Now it's right at my fingertips! It's easy for me to understand which pages are converting best and which ones aren't. This makes it super easy to make changes with my team. Sometimes we have to go back and forth between our Google Analytics account and Decibel to get the information we need. But otherwise, everything has been great so…

Pros
  • Easy user interface
  • Very simple set up process (just 3 steps)
  • Can track conversions directly from within their dashboard without having them enter additional info.
  • Has an excellent "help" system available online that gets you started easily
  • Mobile app version works very good too no issues there
Cons
  • There are disadvantages

Revainrating 5 out of 5

Decibel offers many good things about tracking fitness and health

I like that they offer several different plans so you can choose which plan fits your needs best from their website or app! They also have great customer service if needed when it comes time for renewal/upgrade questions etc - very friendly staff who work there!! Nothing yet but will update once we use some more services with decibels :) Great price point as well- no need (or desire)to spend too much money up front just getting started using this system! I like that it helps me track my daily…

Revainrating 4 out of 5

Decibel Customer Service and Engagement Tool

I like most being able get notifications when things need attention without needing someone else for help; however there aren't enough people working at decibelle who understand that customers don’t care as much if it works well - they will switch providers anyway; also getting more tools can be helpful but you still won't have all customers using every tool available because some think one is too easy compared to others which require lotsa work / training etc.; customer engagement has…

Pros
  • The best thing about decibels is the customer engagement we've been able to increase our sales and get more leads in social media through their marketing and customer engagement tools
Cons
  • I'd like there to be more tools available / to be able to change the layout of the dashboard more easily it's hard to navigate and use certain tools

Revainrating 5 out of 5

Decibels Analytics has been a great tool for improving engagement on our social media campaigns.

I like that you can easily see all your metrics from one place as well as insights into how users interact with content through heat maps or other tools for analysis (like geolocation). It's not always easy getting reports out quickly enough when an issue arises but they're working hard at improving this area so it is worth reporting issues early! We've been able use decibels analytics dashboard very effectively during our campaign launch process by providing real-time feedback which has…

Pros
  • Easily accessible
  • Lots information within platform to sift though
Cons
  • There are disadvantages