I have received the goods. I won't lie I was excited to get it and once I got it it all went downhill from there. The instructions are missing steps like buttons on the front for hiding screws, sticky pads, etc., but the real problem is the included anchors for the screws. I followed the directions, put the anchors in place and started screwing into the anchors and the anchors are so cheap they went through the wall and only half the screw went into the anchor. I thought oh maybe I did something wrong despite being familiar with installing anchors in walls then 2nd, 3rd and even 4th ALL HAD THE SAME PROBLEM. Do me a favor, buy yourself some anchors. I had to go and buy anchors, now the brackets don't move. I was rightfully annoyed that I paid for this item to get crappy cheap dowels and screws. How do you call it Heavy Duty if you don't supply heavy duty wall mounts? I hope he gets up or I'll get him back in time to do it.