I love how easy it is to use, how helpful the customer support team are at all hours of the day and night for you to get help when needed. It would be great if there was more functionality. At this time we only have access to our class list but not much else as far as searching profiles or other features go. We can't delete any information nor do we really have control over what's going through our profile page (which is very important). This has been good so far with no major issues to report. The fact that my school still uses this product in their database makes me feel like they know what they're doing since most schools and colleges don't even update their databases anymore because of the problems they had in the past.