My rating for those who want to buy this item. Stop. look for another brand! My water cooler has always had a slow leak and I took the time to do all the checks required by the company. None of them turned out to be a problem. It turned out to be a slow seeping leak from below where it attaches to the stand. But after all their troubleshooting advice, it took some time to fix all the obvious issues. It was a very slow leak based on my final conclusion, but until then they refused to replace it due to their timeframe policy. I therefore recommend staying away from this manufacturer. I made the mistake of not taking the other leak reports in the reviews seriously. Its my fault. By the way. it only gets 1 star because of the feedback preventing me from submitting the application. Stay away!
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