Review on Convenient and Efficient: FoodSaver 31161370 Cordless Handheld Food Vacuum Sealer by Wendy Key

This is a great product as long as it works, just the right size for me. I usually don't give 1 star because it broke - it's normal, everything breaks. I give it 1 star because of the customer support - this product comes with a 1 year warranty, I opened a ticket, it's been over 2 weeks now and the support team is barely helpful. They seem to have a guide they go through and they don't even check what device we're talking about - the steps I've been given don't even apply to their handhelds. It's been 2 weeks since their last email with completely useless troubleshooting steps and my reply to that - and no reply and I still have a completely dead device. I have owned several FoodSaver Portable Sealers over the years and have generally been pleased with the products, however this experience with the customer service has been very disappointing.