I like that it enables you to keep up with all of your data, and has the ability to run as many queries or aggregations as you need to get exactly what you are looking for. It can be complicated at times (especially if you don't have someone who knows how to set it up). It's hard to find help sometimes either when they are really busy, or when something goes wrong. It would be nice to see more integration options into Salesforce, so we'd be able to use just one dashboard instead of two different ones. We've been using this product since the beginning of 2016 and haven't had any major problems yet. With our organization structure changing pretty much every year, it was difficult to create proper reports within Salesforce, so we switched over to NNDS.