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Spain, Madrid
1 Level
706 Review
49 Karma

Review on Hedume by Michael Burdette

Revainrating 3 out of 5

Review of My Poor Experience with Hedume Online Store - Poor Customer Service

I was eager to check out Hedume's online store as a home enthusiast because of their excellent collection of high-end kitchen appliances and chic dining accessories. However, I was disappointed with the company's performance, particularly with the company's customer service. I had a problem with the shipping right away. I hadn't expected my purchase to take as long as it did, and the firm did not provide any updates or other forms of communication during the weeks I was waiting. I was dismayed to see that one of the products in my order had been harmed during transportation. I reported the problem to Hedume's customer service department, but I received a sluggish and unsatisfactory response. Before I was able to receive a resolution, it required a number of emails and phone calls, and even then, the procedure was tedious and time-consuming. Even if the products were of high quality, my unpleasant experience with the customer service made me feel unsatisfied. Hedume disappointed me since they did not live up to the great expectations I had for them. In conclusion, while having a large assortment of products, the Hedume online store's customer service is subpar. Be prepared for probable shipment delays and challenges with customer care if you choose to make a purchase from them.

Pros
  • Durable finish
Cons
  • Rumpled