Header banner
Revain logoHome Page
Mark Vazquez photo
Australia, Canberra
1 Level
717 Review
36 Karma

Review on Bisgear by Mark Vazquez

Revainrating 1 out of 5

Dissatisfied with the Quality of Customer Service Offered by Bisgear

I recently placed an order with Bisgear for some camping supplies in preparation for an upcoming trip with some pals. Their customer service left a lot to be desired, despite the fact that their website is simple to navigate and they have a large selection of products to choose from. To begin, the shipment of my order arrived more later than anticipated, which resulted in my failing to receive several essential items in time for my trip. When I attempted to get in touch with Bisgear's customer service department, I was given responses that were neither helpful nor professional. To make matters even worse, some of the merchandise I ordered was of low quality and did not perform the way it was represented in the advertisements. I was confronted with resistance and a lack of understanding from the customer support personnel when I attempted to return the items and obtain a refund for them. My experience with Bisgear as a whole was one that was both disappointing and irritating. Their customer service lacks a lot to be desired, despite the fact that they offer a large assortment of items to choose from. This retail establishment is not one that I would suggest to anyone on the hunt for trustworthy and reliable outdoor gear.

Pros
  • Prices that won't break the bank, making it simple to stock up for whatever adventure lies ahead.
Cons
  • products with few descriptions.