I love that they are always listening, responding quickly with new ideas or just general feedback about our video content! They're great at getting their point across clearly - no confusion here! It's so refreshing in this day of "salesy" marketing campaigns where everyone is trying hard (and often failing) to sell you something from your own product line/brand vs having someone else do it for them. The only downside? Sometimes there can be some lag time between when we send an email requesting specific changes / fixes etc. This has never been too much of a problem though since turnaround times have generally been quick anyway. If anyone isn't sure whether pause4thought would work well for them but likes my previous comment then definitely give it another go as sometimes people need more convincing than others before committing to working together!! A fantastic service who will listen carefully & adapt accordingly if required. Creating videos which tell stories through engaging characters using interesting.