We had an accident when the product arrived and part of it was broken. Things like that happen. I asked if we could get a replacement. They responded quickly and committed! During all of this (literally leaving pieces on the floor of the house) my wife went to the hospital and ended up having an emergency c-section. Customer service made it easy for me and shipped the item immediately with no questions asked. Such a relief that I didn't have to deal with it at the time. I will definitely check out their products more often. We really like this item when assembled! By doing this we have made room for our baby bottles, warmers, storage bags and all other baby essentials in such a handy and small space!
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