I like that we can use this tool for our sales team, instead using paper or excel sheets! We are able to track all leads in one place which is very helpful when it comes time to close deals/quotes etc!! It has been great so far but there may be some glitches along their way as they continue building out features & enhancements - however these issues have nothing directly doenetgtht o us at present- just keep an eye open :) The biggest benefit would probably bsthe abilityto create custom fields (so you don't need multiple spreadsheets).