The staff are very helpful, courteous & professional - nothing! They did an excellent job cleaning out our old office space in less than 2 weeks time (about 200 computers). I think my only concern would be that they were not as thorough or careful about disposing of some items from former employees' desks. Nothing really to dislike here so far- maybe more care/attention paid to detail regarding what was being disposed where? We have been able to get rid off almost every computer we had at this point and haven't even started using them yet because everything has already gone back into storage!! I like how easy it was to get an estimate, they were very professional about everything we talked through together in terms of cost/timing etc., They did not try anything sneaky or hard sell us any services that weren't necessary at this time (i have no complaints). The price seemed fair considering what you are getting from them! We used their site once when our computer crashed & needed reinstallation but never again after seeing just HOW good theirs really IS!!