The ability for all team members (internal or external) in one place - it's easy tracking projects through phases/milestones & making sure everyone has access at their fingertips when required makes this software easier than some other tools out there! I would like more features available within each phase but overall very happy so far!! We are using brightwork primarily internally however we do have an integration partner who works remotely which helps us keep internal communication going smoothly between both parties via email etc.