I like that it is very user friendly, has many features to help with security issues as well as fire/emergency situations! It's not too complicated or confusing at all - which makes sense because they are trying hard to make sure everyone can use this product without having any problems once installed (and after you have used other products).
The only thing about plansafe i dont really enjoy using would be how long certain things take when typing them into their system- but its nothing major either way!! They should add more options so we could do some customizing ourselves instead just going through what comes preloaded from there website. This program helps us out tremendously during emergency response times within my department. !