I was very impressed with them because every aspect that i requested had been done perfectly for me; no loose ends at all! Nothing really. They made sure my web pages were perfect as well as everything else concerning their services but it also gave us other options such as additional features or products they can deliver upon request in addition to standard work packages we agreed upon already. The only thing I would say not so good about them now. Is that since we got rid of someone who worked at one branch office that went under there was almost nothing accomplished within those terms. So if your looking into hiring business service providers then go for these guys 100% The BizDirect platform is intuitive and easy to use. The customer service is top notch and they are always willing to help. They are constantly innovating and adding new features. I have not found anything I dislike about the platform. We have been using BizDirect for over a year now and have had no issues. They are always adding new features and helping us to use the platform to its fullest potential.