I love that it's so easy to use! It has all you need for any website or project in one place - no more having multiple tools when what we really want are just some good templates with customizable options (and maybe even free ones!).
The customer support can be hit-or miss at times but they're always quick enough if there isn't anything wrong going into their ticketing platform; however sometimes tickets get forgotten about which takes time before someone responds/fixes them. We've been able create our own websites quickly without needing much technical knowledge as well because everything was already set up once installed by another developer who used this software previously.