While I enjoy using Nivava's audio goods, I'm not thrilled with their e-commerce platform. Their web store does not reflect the skill of their audio engineering, design, and customer support teams. The website is not user-friendly first and foremost because it is not organized well and it is hard to find what you're looking for. It takes too long for sites to load, and the search function is ineffective. In addition, the website's product descriptions are often inadequate for making a well-informed buying decision. Those who aren't accustomed to working with audio equipment may find this frustrating. Last but not least, Nivava's online shop has terrible customer service. In addition to the lengthy wait time, customers often receive useless or incomplete solutions to their questions. Overall, Nivava's online store falls short of expectations, despite having a staff of experts in audio engineering, design, and customer care. I really hope the quality of their audio equipment is reflected in the website's user experience and customer service.