Update: Customer service was great. They helped me to solve this problem quickly, great communication. I'm glad they are reliable because this chair is really comfortable and meets my needs and the built in back massager is just the icing on the cake. First review: The chair came a day earlier than stated in the delivery, so great. The fabric is nice and seems durable, but I noticed that the chair's metal frame was rusty. I have a guarantee on my product, but I buy it with 0 reviews. I'm a little cautious, so I looked inside. I hope rust on this metal doesn't affect the lifespan of this chair too much.
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